Rules & Policies

Cancellations, Weather & Refunds

We understand that unexpected situations arise. To help you navigate any scheduling challenges, we have outlined a few guidelines below.

Please read our cancellation, weather and refunds policy in full.

Prompt Communication & Flexibility

To manage expectations, timely communication and flexibility are essential. Should your plans need changing, we ask that you notify us of your decision by texting (239) 427-1964 as soon as possible. Please note, refunds are not available once cabanas and umbrellas are set up.

Standard Cancellations

  • Cancellations more than 48 hours before your start time

    If you cancel your reservation at least 48 hours in advance, we will provide a full refund (please note the 3% booking fee is non-refundable)

  • Cancellations less than 48 hours before your start time

    If you cancel your reservation less than 48 hours beforehand, we will charge a 25% cancellation fee (min $100).

  • What about refunds for add-ons?

    If your reservation is eligible for a full cancellation (canceled more than 48 hour’s before your arrival time), you will also be refunded for all add-ons, including any additionally purchased waters (remember, the 3% booking fee is non-refundable). If you cancel within 48 hours, the 25% cancellation fee (min $100) will apply to your whole order including add-ons.

Inclement Weather Cancellations

If the weather forecast includes lightning, rain, or wind gusts over 25 mph, a decision to cancel must be made at least 3-hours before your scheduled start time to avoid a 25% cancellation fee (minimum $100). Your options will be:

  • Full Refund.

  • Reschedule to a different day, based on availability.

  • Proceed as planned and hope for the best!

If You Decide To Proceed Despite Weather Uncertainty

  • If rain chances exceed 25%, we will not place the blankets out (they absorb water like a sponge).

  • We retain the right to adjust your booking’s start time by up to one hour as we cannot set up during active rain or lightning (Florida is the lightning capital!).  

  • We also retain the right to relocate your booking to another location to avoid rain or to better accommodate all guests.

  • Setups may be taken down during your reservation by our team if thunderstorms or lightning are imminent for safety.

  • Once the cabanas and umbrellas are set up, refunds are not possible.

  • We reserve the right to cancel your booking with a 75% refund when weather conditions do not permit setup. 

Addressing Windy Conditions

We use the iPhone Weather app to track wind speed. If winds are forecasted at 17 mph or greater, we will leave the cabanas and umbrellas in lowered positions for your arrival. Please only raise them if the winds calm down, and ensure they are lowered before your departure for safety reasons. 

Commitment to Fairness

While we understand the desire to have no cancellation fees, our team is committed to ensuring timely and high-quality deliveries. Last-minute cancellations tie up valuable resources and can also hinder others from securing equipment for their special day.

Thank you for understanding!

If you have questions, please feel free to contact us.